Data XELEX Collects
XELEX collects data to provide customers with products and services, and to operate XELEX’s business. Some of this data is provided directly, such as when you create a XELEX account, connect a XELEX device to the Internet or a Cloud service, provide equipment for maintenance, or contact XELEX for support or to perform other services. XELEX receives some data by recording how users interact with XELEX products and services by, for example, using technologies like Cookies, receiving error reports, usage data or location data from software running on XELEX products or from utilizing XELEX services.
The data XELEX collects depends on the products, services and features used, and can include the following:
Name and contact data. Information, including Personal Information, collected through the Sites or through other means, may include name and salutation, job title, physical address, time zone, telephone number (including work or home office, mobile, and fax numbers), photograph, e-mail address, and other contact information. XELEX also collects marketing contacts and preferences (phone, email, postal mail, fax, and text messages), name and nature of your business, language preference, and delivery and fulfillment information.
Credentials. XELEX collects information used for authentication and account access.
Payment data. XELEX or its payment processor collects data necessary to process payments for purchases from XELEX, such as credit/debit card information, bank information, wire transfer and/or any other financial or payment information associated with a payment.
Usage data. XELEX collects data about how users and devices interact with XELEX products and services. For example, XELEX collects:
Product use data. XELEX collects product feature use data, website activity data, performance data, product preference information, purchase history, and the webpages you visit.
Device data. XELEX may collect data about a device, its operational state, configuration, past usage data, device performance data, and information on the network used to connect and use XELEX products. This includes data about the operating systems, applications and other software installed on the device, including product keys. This also includes Internet Protocol (IP) address, network authentication, MAC address, other device identifiers, regional and language settings.
Error reports and performance data. XELEX collects data about the performance of XELEX products and problems experienced. This data helps diagnose problems in the products to improve XELEX’s products, and to provide solutions. Depending on product and settings, error reports may include data such as the type or severity of the problem, details of the software or hardware related to an error, device status, usage data, contents of data or files that were processing when an error occurred, and data about other devices, networks, or software with which the device interacts.
Support data. When XELEX is engaged for support, XELEX’s contact with any data or information stored on a device will be incidental in most instances. Devices returned to XELEX for repair should be wiped of all data. XELEX will collect data about any hardware, software, and other details related to the support incident for the purpose of tracking device performance and product improvement.
Location data. XELEX may collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots XELEX collects when location-based products or features are enabled. Imprecise location data includes, for example, a location derived from your IP address or other data that indicates the geolocation of an IP address with less precision including latitude, longitude, city, region, country or postal code.
How XELEX Uses Personal Information
XELEX uses, discloses, transfers, and otherwise processes data, including Personal Information, in several ways. XELEX uses the data it collects for three basic purposes: (1) to process transactions for the sale and support of XELEX products and/or services, (2) to operate XELEX’s business, and to provide and support the products and services XELEX offers (including improving and personalizing), and (3) to send certain communications, including promotional communications. When customers place an order, XELEX uses the Personal Information provided, including any payment information necessary to provide the products or services requested. If you create a user profile, XELEX will store Personal Information as requested to manage the profile and communicate with the user. If you are located outside of the United States, please be aware that any information you provide to XELEX through the Sites may be transferred to the United States. Please also be aware that by using the Sites and giving XELEX your information, you consent to such transfer. You also understand that the U.S. may not provide the same level of protections as the laws of your country.
Personal Information may also, subject to the requirements of applicable law, be used, disclosed and transferred to law enforcement personnel and other persons in situations where XELEX believes that it is necessary to identify, contact, or bring legal proceedings against someone who may be misusing the Sites, interfering with the rights of XELEX or other users, or when XELEX reasonably believes that the law requires or permits such disclosure.
Why XELEX Shares Personal Information
XELEX shares Personal Information with consent or as necessary to complete any transaction or provide any product or service requested or authorized. XELEX also may disclose and transfer Personal Information to channel partners, strategic partners, suppliers and other third parties for the purposes described in this Privacy Statement and to assist with the operation of the Sites and/or the associated business transactions. If XELEX sells or divests all or part of its business, makes a transfer of assets, or otherwise becomes involved in a change of control transaction, or in the unlikely event of bankruptcy, XELEX may transfer Personal Data covered by this Privacy Shield Policy to one or more third parties as part of the transaction including the due diligence process.
Additionally, XELEX will access, transfer, disclose, and preserve Personal Information when XELEX has a good faith belief that doing so is necessary to:
- comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
- protect our customers, for example to prevent unsolicited emails or attempts to defraud users of XELEX products, or to help prevent the loss of life or serious injury of anyone;
- operate and maintain the security of XELEX’s products and services, including to prevent or stop an attack on XELEX’s computer systems or networks; or
- protect the rights or property of XELEX, including enforcing the terms governing the use of the products or services; however, if XELEX receives information indicating that someone is using XELEX products or services to traffic in stolen intellectual or physical property, XELEX may refer the matter to law enforcement.
Pursuant to applicable regulations, XELEX maintains reasonable technical and administrative procedures to protect data including Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, but XELEX cannot ensure or warrant the security of any data against any possible loss or unauthorized access.
Access And Correction Of Personal Information
If you wish to access or update the Personal Information submitted through the Sites, or to make any inquiries (including requests of cancellation or deletion) about the collection or processing of such information, please contact us as described below in the section labeled “Contact”. XELEX provides individuals with access to their Personal Information where required by applicable data protection and privacy laws. Individuals will be required to sufficiently verify their identity. Declining to provide Personal Information may limit XELEX’s ability to respond to your inquiry.
Links To Other Internet Sites
The statements set forth in this Privacy Statement are for the Sites and other activities. Other sites hosted by third parties may have different practices. If you link to or otherwise visit any other sites managed by third parties, you must review the privacy policies posted at those sites. XELEX has no control over those sites and is not responsible or liable for the policies and practices followed by third parties.
Retention Of Data
XELEX will keep your data, which may include Personal Information, for as long as necessary for the purposes for which it was collected, to provide you with products or services, to conduct legitimate business interests, and where otherwise required or permitted by law.
Revisions To This Privacy Statement
XELEX reserves the right to change this Privacy Statement from time to time at XELEX’s discretion. Please check this Privacy Statement frequently and particularly before you submit Personal Information via the Sites.
If you have any questions about this Privacy Statement, please contact us at:
77 Hoang Van Thai, Tan Phu Ward, District 7